We want you to love your Aurelia piece. If it is not right, our 30-day return is complimentary and effortless.
30-day returns
You may return any unworn piece in its original condition and packaging within 30 days of delivery for a full refund to your original payment method.
Simply request a prepaid, insured return label from your account dashboard or by contacting our concierge.
Complimentary resizing
We offer one complimentary resizing within 60 days of delivery on all eligible ring styles. Full-pavé and eternity bands cannot be resized for structural reasons.
Exchanges
Prefer a different size, metal, or style? We are happy to arrange an exchange. Any difference in price is settled at the time of exchange.
Non-returnable items
Personalised and engraved pieces are crafted uniquely for you and are final sale, unless they arrive faulty. Earrings are non-returnable for hygiene reasons once the seal is broken.
Refund timing
Refunds are processed within 3–5 business days of our atelier receiving and inspecting your return. Your bank may take a further few days to reflect the credit.
Questions? Our concierge is available 24/7 at concierge@aurelia.com.